Patient Access Specialist - Front Desk

University of Miami; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Miami Health System in Doral seeks a full-time Patient Access Representative Associate to greet visitors, respond to inquiries, and guide patients with a welcoming, professional demeanor.

The role requires verifying patient identity in the EMR, assisting with self-serve kiosks, queuing for check-in/out, and ensuring a smooth first impression while following HIPAA guidelines and maintaining patient safety.

Qualifications

• High School Diploma required.
• Customer service experience preferred.
• Willing to work weekends/evenings/holidays.
• Knowledge of HIPAA and healthcare regulations.

Responsibilities

• Greet patients and visitors and answer routine inquiries.
• Verify patient identity against EMR and check-in/out.
• Assist patients with self-serve kiosks and directions.
• Communicate updates and coordinate with clinical staff as needed.

Skills

Customer Service

Communication skills

Time management

Education

High School Diploma

Job description

The University of Miami Health System in Doral seeks a full-time Patient Access Representative Associate to greet visitors, respond to inquiries, and guide patients with a welcoming, professional demeanor.

The role requires verifying patient identity in the EMR, assisting with self-serve kiosks, queuing for check-in/out, and ensuring a smooth first impression while following HIPAA guidelines and maintaining patient safety.