Patient Access Ambassador

University of Miami; Sylvester, Town of Deerfield (GA, WI); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami Health System is seeking a Patient Access Representative to greet visitors, patients, and staff and to route inquiries professionally. The role emphasizes a welcoming demeanor and efficient on-site registration while upholding safety and compliance standards.

Candidates should have a High School Diploma, strong English communication skills, and preferably bilingual abilities. The position involves collecting patient financial responsibility and collaborating across

Qualifications

• High School Diploma required.
• Excellent verbal and written communications in English.
• Bilingual ability is a plus (multiple language combinations).
• Strong customer service and problem-solving skills.
• Experience with medical terminology is preferred.

Responsibilities

• Welcome patients, vendors, and staff with a professional demeanor and address inquiries.
• Handle on-site patient access registration promptly while ensuring safety and compliance.
• Identify and collect patient financial responsibility and assist with billing processes.
• Adhere to UHealth policies and state/federal regulations.

Skills

Bilingual (English/Spanish)

Verbal and written English

Customer service

Problem solving

Education

High School Diploma

Job description

University of Miami Health System is seeking a Patient Access Representative to greet visitors, patients, and staff and to route inquiries professionally. The role emphasizes a welcoming demeanor and efficient on-site registration while upholding safety and compliance standards.

Candidates should have a High School Diploma, strong English communication skills, and preferably bilingual abilities. The position involves collecting patient financial responsibility and collaborating across