Patient Access Specialist - Front Desk

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Deaconess Medical Center, Inc. in Boston seeks a Practice Representative to support front-desk and patient access operations in an outpatient multispecialty setting.

You will welcome patients, check in, verify demographics and insurance, collect co-pays, and guide patients to the right service areas. This full-time, 30-hour per week role focuses on scheduling, coordinating follow-ups, coordinating tests, and maintaining accurate patient information, with occasional phone support and

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate web-based applications.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Check patients in and verify demographic and insurance information.
• Collect required co-payments and direct patients to the appropriate service area.
• Complete patient check-out and schedule follow-up appointments.
• Coordinate related diagnostic and laboratory testing.
• Schedule specialty services, including tests such as stress tests and echocardiograms.
• Reschedule appointments and help address patient flow concerns.
• Prepare schedules, medical records, and other required documents.
• Maintain accurate and confidential patient information.
• Confirm prior authorizations, referrals, and pre-certifications as needed.
• Provide occasional telephone coverage and route information appropriately.

Skills

Customer service

Front desk

Communication

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Deaconess Medical Center, Inc. in Boston seeks a Practice Representative to support front-desk and patient access operations in an outpatient multispecialty setting.

You will welcome patients, check in, verify demographics and insurance, collect co-pays, and guide patients to the right service areas. This full-time, 30-hour per week role focuses on scheduling, coordinating follow-ups, coordinating tests, and maintaining accurate patient information, with occasional phone support and