Patient Access Specialist: Friendly, Efficient Check-Ins

BHS; Shelbyville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Baptist Health Medical Group in Shelbyville, KY is seeking a Patient Access Coordinator for the Primary Care team in the Louisville area. This full-time, first-shift role focuses on welcoming patients, accurate data collection, and insurance verification to ensure a smooth visit.

The incumbent will register patients, discuss financial responsibilities, and support operations with registration software while maintaining compliance with healthcare regulations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Customer service

Multitasking

Communication

Data entry

Medical terminology

Education

High school diploma

Tools

Registration software

Job description

Baptist Health Medical Group in Shelbyville, KY is seeking a Patient Access Coordinator for the Primary Care team in the Louisville area. This full-time, first-shift role focuses on welcoming patients, accurate data collection, and insurance verification to ensure a smooth visit.

The incumbent will register patients, discuss financial responsibilities, and support operations with registration software while maintaining compliance with healthcare regulations.