Patient Access Specialist - Primary Care

Baptist Health; Lexington (KY); On-site; USD 31,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in Lexington, KY, is seeking a Patient Access Coordinator for the Primary Care team. This full-time, first-shift role focuses on delivering exceptional patient experiences from arrival and during calls, with responsibilities in patient registration, insurance verification, and financial discussions.

You will use registration software, maintain accurate records, and ensure compliance with regulations while contributing to a collaborative office environment.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Excellent communication

Interpersonal skills

Data entry

Multitasking

Attention to detail

Customer service orientation

Education

High school diploma or equivalent

Job description

Baptist Health Medical Group in Lexington, KY, is seeking a Patient Access Coordinator for the Primary Care team. This full-time, first-shift role focuses on delivering exceptional patient experiences from arrival and during calls, with responsibilities in patient registration, insurance verification, and financial discussions.

You will use registration software, maintain accurate records, and ensure compliance with regulations while contributing to a collaborative office environment.