Front Office Patient Access Specialist – First Shift

Baptist Health; Shelbyville (KY); On-site; USD 36,000 - 43,000; Full time

Job summary

Baptist Health Medical Group in Shelbyville, KY is seeking a Patient Access Coordinator to join our Primary Care team. This full-time role focuses on welcoming patients, accurate registration, insurance verification, and upfront communication of financial responsibilities to ensure a smooth patient experience.

The ideal candidate has medical office experience, strong computer skills, and a patient-centric approach, contributing to efficient clinic operations and compliant patient access services.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Medical terminology

Data entry

Customer service

Multitasking

Communication

Computer skills

Education

High school diploma

Job description

Baptist Health Medical Group in Shelbyville, KY is seeking a Patient Access Coordinator to join our Primary Care team. This full-time role focuses on welcoming patients, accurate registration, insurance verification, and upfront communication of financial responsibilities to ensure a smooth patient experience.

The ideal candidate has medical office experience, strong computer skills, and a patient-centric approach, contributing to efficient clinic operations and compliant patient access services.