Patient Access Navigator - Primary Care

Baptist Health System, Inc.; Lexington (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in Lexington, KY is seeking a Patient Access Coordinator for our Primary Care team. You will welcome patients, collect demographic and insurance information, verify eligibility, and support smooth intake.

This fast-paced healthcare setting requires strong communication, attention to detail, and the ability to multitask. Join a collaborative team committed to exceptional patient care and a welcoming first impression.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Medical office experience

Medical terminology

Data entry

Communication skills

Multitasking

Positive attitude

Education

High school diploma or equivalent

Job description

Baptist Health Medical Group in Lexington, KY is seeking a Patient Access Coordinator for our Primary Care team. You will welcome patients, collect demographic and insurance information, verify eligibility, and support smooth intake.

This fast-paced healthcare setting requires strong communication, attention to detail, and the ability to multitask. Join a collaborative team committed to exceptional patient care and a welcoming first impression.