Patient Access Specialist | Flexible Hours & Benefits

Resurgens Orthopaedics; Irving (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Dental/ Vision Insurance

401(k)

Additional coverage

EAP

PTO

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, collecting accurate demographics, verifying insurance coverage, and scheduling appointments. You will collaborate with providers, insurers, and patients to ensure smooth financial intake and accurate documentation for billing purposes.

The role emphasizes strong communication, attention to detail, and adherence to HIPAA, with opportunities to grow in a supportive healthcare

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in patient registration, insurance verification, or customer service is preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Input demographic and insurance details into the EHR system.
• Verify insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorizations as required by insurance providers.
• Schedule patient appointments based on physician availability and patient needs.
• Explain co-pays, deductibles, and insurance benefits to patients.
• Assist patients with payment options and plans as necessary.
• Maintain HIPAA confidentiality and liaise between patients, providers, and insurers.

Skills

Communication

Attention to Detail

Problem-Solving

Time Management

Confidentiality

Technical Skills

Education

CHAA certification (preferred)

Tools

EHR systems

Scheduling software

Job description

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, collecting accurate demographics, verifying insurance coverage, and scheduling appointments. You will collaborate with providers, insurers, and patients to ensure smooth financial intake and accurate documentation for billing purposes.

The role emphasizes strong communication, attention to detail, and adherence to HIPAA, with opportunities to grow in a supportive healthcare