Patient Access Specialist — First Contact & Registration

Mercy St. Louis; St. Louis (MO); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

Mercy Hospital St. Louis, located in St. Louis, MO, is seeking a compassionate Patient Access Representative to guide patients through registration, scheduling, insurance verification, and financial clearance with outstanding service.

This full-time role emphasizes accuracy, confidentiality, and collaboration with care teams. You will be the first point of contact, ensuring correct data entry and a smooth patient experience while upholding Mercy standards and regulatory requirements.

Formación

• High School Diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Basic computer proficiency and data entry skills.

Responsabilidades

• Welcome patients, visitors, and customers with professionalism and compassion.
• Schedule appointments and accurately register patients into Mercy's systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Collect and update patient demographic and insurance information.
• Obtain necessary consents, signatures, and documentation for regulatory requirements.
• Assist patients with financial responsibilities, payment collection, and referrals for financial assistance.
• Ensure patient records are accurate, complete, and compliant with Mercy policies.
• Collaborate with physicians, clinical departments, and support teams to facilitate seamless patient care.
• Maintain confidentiality and uphold HIPAA and other regulatory standards.
• Support departmental goals related to patient access, revenue cycle performance, and customer satisfaction.

Conocimientos

Customer service

Communication

Data entry

Fast-paced environment

Educación

High School Diploma

Descripción del empleo

Mercy Hospital St. Louis, located in St. Louis, MO, is seeking a compassionate Patient Access Representative to guide patients through registration, scheduling, insurance verification, and financial clearance with outstanding service.

This full-time role emphasizes accuracy, confidentiality, and collaboration with care teams. You will be the first point of contact, ensuring correct data entry and a smooth patient experience while upholding Mercy standards and regulatory requirements.