Patient Access & Registration Specialist

Mercy Co; Poplar Bluff (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Stoddard in Poplar Bluff, MO seeks a Patient Access Representative who serves as the first point of contact, delivering compassionate service while guiding patients through scheduling, registration, and financial clearance processes. You will verify insurance benefits, handle pre-certification tasks, and ensure accurate data entry into the patient record.

Strong communication and organizational skills are essential to support staff and patients with care and efficiency.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Excellent written and oral communication.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform with accuracy.
• Knowledgeable with various computer systems; ability to use 10-key calculator.

Responsibilities

• Facilitate patient entrance including scheduling, registration, and pre-certification.
• Verify benefits and obtain financial clearance including pre-visit collection.
• Ensure accurate data in the patient record.
• Communicate with patients, physicians, and hospital staff and insurance companies.
• Operate computer systems and 10-key calculator as needed.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Verbal communication

Written communication

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy Hospital Stoddard in Poplar Bluff, MO seeks a Patient Access Representative who serves as the first point of contact, delivering compassionate service while guiding patients through scheduling, registration, and financial clearance processes. You will verify insurance benefits, handle pre-certification tasks, and ensure accurate data entry into the patient record.

Strong communication and organizational skills are essential to support staff and patients with care and efficiency.