Patient Access Specialist — Fast Registration & Scheduling

CommonSpirit Health; Park Rapids (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is seeking a Patient Access Representative to register and admit patients across hospital access points, including ED and main registration.

You will verify demographics, insurance, and billing information, support scheduling, and maintain privacy and regulatory compliance. Responsibilities include communicating financial responsibilities to patients, collecting payments when appropriate, and providing frontline support via

Qualifications

• Strong accuracy and attention to detail in patient information and documentation.
• Experience with patient registration procedures and insurance verification preferred.
• Ability to communicate clearly with patients and care teams.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Education

High School/GED

Job description

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is seeking a Patient Access Representative to register and admit patients across hospital access points, including ED and main registration.

You will verify demographics, insurance, and billing information, support scheduling, and maintain privacy and regulatory compliance. Responsibilities include communicating financial responsibilities to patients, collecting payments when appropriate, and providing frontline support via