Patient Access & Scheduling Specialist

CommonSpirit Health; London (KY); On-site; USD 22,000 - 32,000; Full time

Job summary

CommonSpirit Health, at Saint Joseph London, is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points including the Emergency Department and main registration.

You will verify demographics, insurance, and accounts, support scheduling, and help ensure a positive patient experience while maintaining privacy and regulatory compliance.

Qualifications

• High school graduate required at hire.
• GED acceptable at hire.
• 1 year of healthcare experience in a patient access setting preferred, with knowledge of patient registration procedures and insurance verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility, and confidential documentation in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues per established workflows.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Education

High School Graduate

GED

Job description

CommonSpirit Health, at Saint Joseph London, is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points including the Emergency Department and main registration.

You will verify demographics, insurance, and accounts, support scheduling, and help ensure a positive patient experience while maintaining privacy and regulatory compliance.