Compassionate Patient Access & Scheduling Specialist

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates PA is seeking a Patient Access Specialist to be the first point of contact for patients at the university location in Charlotte, NC. The role involves handling 115–125 inbound calls daily, scheduling and updating appointments in the EHR, and verifying patient information with careful attention to accuracy and confidentiality.

The ideal candidate has at least 1 year of relevant experience in a medical office or high-volume call center, strong

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience (medical office or high-volume call center).
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills are essential.
• Ability to multi-task, stay focused, and perform under pressure.
• Commitment to ethical behavior and patient confidentiality.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect prepayments and patient balances.
• Operate a multi-line phone system.
• Maintain accuracy, confidentiality, and HIPAA compliance.
• Collaborate with teammates and contribute to a positive work environment.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

HIPAA privacy

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Charlotte Eye Ear Nose & Throat Associates PA is seeking a Patient Access Specialist to be the first point of contact for patients at the university location in Charlotte, NC. The role involves handling 115–125 inbound calls daily, scheduling and updating appointments in the EHR, and verifying patient information with careful attention to accuracy and confidentiality.

The ideal candidate has at least 1 year of relevant experience in a medical office or high-volume call center, strong