Patient Access Specialist- Contact Center

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates PA is seeking a Patient Access Specialist to be the first point of contact for patients at the university location in Charlotte, NC. The role involves handling 115–125 inbound calls daily, scheduling and updating appointments in the EHR, and verifying patient information with careful attention to accuracy and confidentiality.

The ideal candidate has at least 1 year of relevant experience in a medical office or high-volume call center, strong

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience (medical office or high-volume call center).
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills are essential.
• Ability to multi-task, stay focused, and perform under pressure.
• Commitment to ethical behavior and patient confidentiality.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect prepayments and patient balances.
• Operate a multi-line phone system.
• Maintain accuracy, confidentiality, and HIPAA compliance.
• Collaborate with teammates and contribute to a positive work environment.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

HIPAA privacy

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Why Join CEENTA?CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment.CEENTA is seeking a compassionate Patient Access Specialist, you will be the first point of contact for patients calling Charlotte Eye Ear Nose & Throat Associates (CEENTA). You’ll deliver exceptional service by helping with scheduling needs, answering questions, and ensuring accurate documentation in our electronic health record (EHR) system. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping others, and is highly detail‑oriented.What you will do:Answer 115–125 inbound calls per day with a friendly, professional toneSchedule, reschedule, and cancel patient appointments in the EHRCollect, verify, and enter patient demographic and insurance informationDocument and route patient triage requests to providersAssist with general questions, concerns, and complaintsCollect pre‑payments and patient balancesOperate a multi‑line phone systemMaintain accuracy, confidentiality, and compliance with HIPAACollaborate with teammates and contribute to a positive work environmentDemonstrate reliable, predictable attendance and adherence to all policiesA Typical DayA typical day as a Patient Access Specialist is fast‑paced and patient‑focused. You’ll spend most of your day answering 115–125 inbound calls from patients who need help scheduling, rescheduling, or canceling appointments, requesting provider guidance, or asking general questions. Each interaction requires a warm, professional tone as you gather and enter accurate information into the EHR. Throughout the day, you’ll collaborate with providers and clinic staff to route messages, support patients with account or billing questions, and ensure their needs are met quickly and compassionately. While the call‑center environment can be busy, you’ll rely on your multitasking skills, attention to detail, and commitment to excellent service to make each patient’s experience positive from the very first hello.Schedule:Onsite at the University location, Generally, Mon–Fri, 8a–5pWhat you Bring:High school diploma or equivalent requiredMinimum 1 year of relevant experience (medical office or high volume call center required)Experience with Epic EHR is a plusStrong communication and customer service skillsAbility to multi‑task, stay focused, and perform under pressureHigh attention to detail and ability to learn quicklyCommitment to ethical behavior and patient confidentiality