Patient Access Specialist: Fast-Paced Scheduling

Talentify; Boonville (IN); On-site; USD 43,000 - 48,000; Full time

Job summary

TalentBurst is seeking a Patient Access Specialist in Boonville, IN to perform clerical and scheduling duties for patient registration. This role handles high call volumes, navigates multiple systems, and acts as the first contact for patients, delivering courteous service in a fast-paced environment.

The successful candidate will be highly organized with strong communication skills, attention to detail, and the ability to multi-task across departments.

Qualifications

• High School Diploma or GED.
• At Least One Year of Call Center Experience.
• Attention To Detail.
• Strong Customer Service Experience.
• Ability To Multi-Task and Navigate Between Multiple Computer Systems Simultaneously.
• Ability To Handle a Large Volume of Incoming Calls.

Responsibilities

• First Point of Contact Interacting with Patients Over the Phone or In Person.
• Handles A High Volume of Incoming Calls.
• Schedules Patient Visits and Procedures for Multiple Hospitals and Outpatient Centers Which Involves Coordinating and Adhering to Many Departments and Their Clinical Protocols.
• Responds To Questions and Concerns and Directs Them to Appropriate Location or Department.
• Provides On-Going Communication with Clinical Staff Regarding Real-Time Patient Status.
• Collaborate With Medical Staff and Their Associates to Optimize Efficiency and Effectiveness in Scheduling.
• Multitasks Between Several Different Technology Systems to Complete Functions.
• Collects And Enters All Necessary Demographic, Clinical, Billing and Insurance Information from Patients or Responsible Parties.
• Provides Patient Education by Explaining Preps and Patient Instructions for The Scheduled Procedure Following Scheduling Protocols.
• Inform Patients of Possible Co-Pays and Deductibles Needs to Be Paid at The Time of Service.
• Reviews And Analyzes Financial Information from The Registration System and Communicates Information to The Patient and Business Office.
• Communicates Effectively with Physicians and Physician Staff, Ancillary Departments, Nursing Units and Patients.
• Performs All Other Duties and Projects as Assigned.

Skills

Call center experience

Customer service

Multi-tasking

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

TalentBurst is seeking a Patient Access Specialist in Boonville, IN to perform clerical and scheduling duties for patient registration. This role handles high call volumes, navigates multiple systems, and acts as the first contact for patients, delivering courteous service in a fast-paced environment.

The successful candidate will be highly organized with strong communication skills, attention to detail, and the ability to multi-task across departments.