Patient Access Specialist

Talentify; Boonville (IN); On-site; USD 43,000 - 48,000; Full time

Job summary

TalentBurst is seeking a Patient Access Specialist in Boonville, IN to perform clerical and scheduling duties for patient registration. This role handles high call volumes, navigates multiple systems, and acts as the first contact for patients, delivering courteous service in a fast-paced environment.

The successful candidate will be highly organized with strong communication skills, attention to detail, and the ability to multi-task across departments.

Qualifications

• High School Diploma or GED.
• At Least One Year of Call Center Experience.
• Attention To Detail.
• Strong Customer Service Experience.
• Ability To Multi-Task and Navigate Between Multiple Computer Systems Simultaneously.
• Ability To Handle a Large Volume of Incoming Calls.

Responsibilities

• First Point of Contact Interacting with Patients Over the Phone or In Person.
• Handles A High Volume of Incoming Calls.
• Schedules Patient Visits and Procedures for Multiple Hospitals and Outpatient Centers Which Involves Coordinating and Adhering to Many Departments and Their Clinical Protocols.
• Responds To Questions and Concerns and Directs Them to Appropriate Location or Department.
• Provides On-Going Communication with Clinical Staff Regarding Real-Time Patient Status.
• Collaborate With Medical Staff and Their Associates to Optimize Efficiency and Effectiveness in Scheduling.
• Multitasks Between Several Different Technology Systems to Complete Functions.
• Collects And Enters All Necessary Demographic, Clinical, Billing and Insurance Information from Patients or Responsible Parties.
• Provides Patient Education by Explaining Preps and Patient Instructions for The Scheduled Procedure Following Scheduling Protocols.
• Inform Patients of Possible Co-Pays and Deductibles Needs to Be Paid at The Time of Service.
• Reviews And Analyzes Financial Information from The Registration System and Communicates Information to The Patient and Business Office.
• Communicates Effectively with Physicians and Physician Staff, Ancillary Departments, Nursing Units and Patients.
• Performs All Other Duties and Projects as Assigned.

Skills

Call center experience

Customer service

Multi-tasking

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Patient Access Specialist
Boonville, IN
6 Months
Pay Rate: $22/Hour on W2
Shift: 7:00AM-3:30 PM MONDAY - FRIDAY

Overview
The Patient Access Scheduler Will Be Responsible for Clerical and Reception Duties Associated with Patient Scheduling and Registration. The Patient Access Scheduler Will Handle a Large Volume of Incoming Calls and Navigate Between Multiple Systems to Schedule with Various Departments. This Person Will Be the First Point of Contact with Patients and Ensure Their Needs Are Met. This Person Will Be Working in A Fast-Paced Environment Where They Will Be Expected to Display Strong Customer Service and Communication Skills to Properly Assist Patients.

The Successful Candidate Will Need to Be Highly Organized and Dedicated to Customer Service.

Responsibilities

• First Point of Contact Interacting with Patients Over the Phone or In Person.
• Handles A High Volume of Incoming Calls.
• Schedules Patient Visits and Procedures for Multiple Hospitals and Outpatient Centers Which Involves Coordinating and Adhering to Many Departments and Their Clinical Protocols.
• Responds To Questions and Concerns and Directs Them to Appropriate Location or Department.
• Provides On-Going Communication with Clinical Staff Regarding Real-Time Patient Status.
• Collaborate With Medical Staff and Their Associates to Optimize Efficiency and Effectiveness in Scheduling.
• Multitasks Between Several Different Technology Systems to Complete Functions.
• Collects And Enters All Necessary Demographic, Clinical, Billing and Insurance Information from Patients or Responsible Parties.
• Provides Patient Education by Explaining Preps and Patient Instructions for The Scheduled Procedure Following Scheduling Protocols.
• Inform Patients of Possible Co-Pays and Deductibles Needs to Be Paid at The Time of Service.
• Reviews And Analyzes Financial Information from The Registration System and Communicates Information to The Patient and Business Office.
• Communicates Effectively with Physicians and Physician Staff, Ancillary Departments, Nursing Units and Patients.
• Performs All Other Duties and Projects as Assigned.

Required Qualifications

• High School Diploma or Ged
• At Least One Year of Call Center Experience
• Attention To Detail
• Strong Customer Service Experience
• Ability To Multi-Task and Navigate Between Multiple Computer Systems Simultaneously
• Ability To Handle a Large Volume of Incoming Calls

Desired Qualifications

• Experience Within a Hospital or Medical Environment Assisting Patients
• Working Knowledge or Experience with Medical Terminology

Physical Requirements

• See, Read, And/or Operate Computers, Telephones, Office Equipment, Documents, Labels, Including Manipulating Paper Requiring the Ability to Move Fingers and Hands.
• Remain Sitting, Standing, Or Walking for Long Periods of Time to Perform Work on A Computer, Telephone, Or Other Equipment.
• Frequent Interactions with Associates, Patient Care Providers, Patients, And Visitors That Require Associate to Verbally Communicate as Well as Here and Understand Spoken Information, Alarms, Needs, And Issues Quickly and Accurately, Particularly During Emergency Situations.
• Manual Dexterity of Hands and Fingers to Manipulate Complex and Delicate Equipment with Precision and Accuracy. This Includes Frequent Computer Use and Typing for Documenting Patient Care, Accessing Needed Information Banding Patients, Etc.
• Need To Walk and Assist with Transporting/Ambulating Patients and Obtaining and Distributing Supplies and Equipment. This Includes Pushing/Pulling Gurneys and Portable Equipment, Including Heavy Items (Over 5 Lbs.).

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Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.