Patient Access Specialist - Healthcare Front Desk

AFH Administration; New Roads (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

AFH Administration is seeking a patient access clerk to serve as the first point of contact for patients across our health care facilities in Louisiana. You will collect important patient information, support registration processes, and act as a resource for patients entering the facility.

The role requires independence, accuracy, and teamwork, with opportunities to cross-train and support clinic operations while maintaining confidentiality and high professional standards.

Qualifications

• High school diploma or equivalent.
• Certification in office practice or enrollment in such a program is desired.
• Work experience in office functions of a dental or health care setting required.
• English is the primary language; proficiency in English, spelling, and arithmetic.
• Must possess a high degree of accuracy for the performance of job-related tasks and functions.
• Must be computer literate for specific job functions.
• Ability to function effectively as a Team Member.

Responsibilities

• Achieve Results: Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinical support (as authorized or licensed).
• Achieve Results: Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
• Achieve Results: Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with HIPAA and related regulations and requirements.
• Achieve Results: Remain flexible to be cross trained in other job responsibilities as identified and can be depended upon to modify work schedule as required by the clinic and according to policy.
• Operational Excellence: Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Operational Excellence: Ensure that all records collected, processed, and entered are done so in a timely, accurate manner.
• Operational Excellence: Ensure and uphold the confidentiality requirements of all patient records, and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulations regarding confidentiality and security.
• Relationships: Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities.
• Relationships: Establish favorable working relationships with all staff members associated with center operations, including nurses, physicians, vendors, contractors and related staff.
• Stewardship and Professionalism: Possess a sense of discipline to work in accordance with accepted office standards.
• Stewardship and Professionalism: Develops a performance level whereby minimal supervision is needed and seeks assistance when issues arise beyond current knowledge or experience.
• Stewardship and Professionalism: Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
• Stewardship and Professionalism: Ensure compliance and attention to all policies and procedures.

Skills

English proficiency

Attention to detail

Computer literacy

Team player

Microsoft Word

Education

High school diploma or equivalent

Office practice certification enrollment

Tools

Microsoft Word

Job description

AFH Administration is seeking a patient access clerk to serve as the first point of contact for patients across our health care facilities in Louisiana. You will collect important patient information, support registration processes, and act as a resource for patients entering the facility.

The role requires independence, accuracy, and teamwork, with opportunities to cross-train and support clinic operations while maintaining confidentiality and high professional standards.