Patient Access Specialist — Fast-Paced Healthcare Support

RCM Holdco; Sapulpa (OK); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 in Sapulpa, OK is seeking a Patient Access Representative to be the first contact for patients, ensuring fast, compassionate access to care in a frontline healthcare customer service role.

This position involves registering patients across multiple systems, answering phones, and coordinating with care teams to minimize delays. The role emphasizes empathy, accuracy, and patient-centered service.

Qualifications

• Excellent customer service and communication skills.
• Professional demeanor in fast-paced settings.
• Ability to multitask with high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments of illness, anxiety, or overwhelm.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Job description

R1 in Sapulpa, OK is seeking a Patient Access Representative to be the first contact for patients, ensuring fast, compassionate access to care in a frontline healthcare customer service role.

This position involves registering patients across multiple systems, answering phones, and coordinating with care teams to minimize delays. The role emphasizes empathy, accuracy, and patient-centered service.