Patient Access Specialist - Fast-Paced Front Desk Hero

Banner Health; Phoenix (AZ); On-site; USD 40,000 - 48,000; Full time

Job summary

Banner Health is seeking a Patient Access Services Representative in Phoenix. The role involves greeting patients, verifying insurance, collecting financial information, and registering patients for care. You will collaborate with clinical teams to optimize patient flow and ensure accurate documentation and compliant processes.

The position may require scheduling with a focus on front-office operations, training new hires, and providing exceptional customer service in a high-volume setting.

Qualifications

• High school diploma or GED required.
• Customer service or patient financial services experience preferred.
• Strong interpersonal, oral and written communication skills."
• Experience with common office software and typing ability.

Responsibilities

• Verify patient demographics and input into EHR.
• Register patients, verify insurance, and collect information.
• Explain financial liability and assist with payment plans or financial assistance.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Support with training, deposits, or other Patient Access tasks.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate’s degree

Tools

EHR

Job description

Banner Health is seeking a Patient Access Services Representative in Phoenix. The role involves greeting patients, verifying insurance, collecting financial information, and registering patients for care. You will collaborate with clinical teams to optimize patient flow and ensure accurate documentation and compliant processes.

The position may require scheduling with a focus on front-office operations, training new hires, and providing exceptional customer service in a high-volume setting.