Patient Access Specialist — Fast-Paced Front Desk

St. Tammany Parish Hospital; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to manage efficient check-in, ensure accurate information collection, and support throughput with a focus on excellent service.

Candidates should have strong communication, ability to work in a fast-paced setting, maintain confidentiality, and be prepared for rotating shifts including weekends. Some roles may involve disaster response duties.

Qualifications

• Excellent written and verbal communication with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional workspace.
• Maintains confidentiality per HIPAA regulations and company policy.
• Some positions are essential personnel during disasters (e.g., hurricanes).
• Location-dependent differences in system knowledge (order entry or scheduling).

Responsibilities

• Check-in patients in an efficient, organized manner.
• Ensure throughput and superior customer service.
• Collect accurate information and protect patient confidentiality.
• Inform patients of their rights as determined by HIPAA and company policy.
• Coordinate with clinic staff and insurance carriers as needed.

Skills

Communication skills

Fast-paced environment

Organizational skills

Confidentiality

Disaster staffing

Bilingual

Education

High school diploma or equivalent

Post-secondary or vocational program

Job description

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to manage efficient check-in, ensure accurate information collection, and support throughput with a focus on excellent service.

Candidates should have strong communication, ability to work in a fast-paced setting, maintain confidentiality, and be prepared for rotating shifts including weekends. Some roles may involve disaster response duties.