Patient Access Specialist: Check-In & Scheduling

St. Tammany Parish Hospital; Covington (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to provide smooth check-in/out, accurate data collection, and courteous service at every patient touchpoint.

The role emphasizes throughput, confidentiality, HIPAA compliance, and a welcoming first impression. The successful candidate will schedule appointments, verify insurance during registration, collect copayments, and direct calls professionally while maintaining records in the medical system.

Qualifications

• High School diploma or equivalent required.
• Must be able to operate a computer, copier and fax machine.
• Must possess good communication skills and a great deal of patience.
• Medical office experience preferred.
• Should have previous medical terminology.
• Must be willing to learn all aspects of the office and be a team player.
• Must be able to work well with others in a very busy environment.
• Must maintain a professional demeanor at all times.

Responsibilities

• The Patient Access Reps. are primarily responsible for completing an efficient and organized check in/out for the patients.
• Ensuring throughput and customer service are top priorities.
• Schedule appointments and verifying insurance during registration as appropriate.
• Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy.
• To answer multi line phones and direct all calls in a polite and courteous manner.
• To collect copayments and patient balances.
• To scan or file all documents into the Medical Record as needed.

Skills

Communication

Teamwork

Customer service

Medical terminology

Patience

Professional demeanor

Education

High School diploma or equivalent

Tools

Computer basics

Copier

Fax machine

Job description

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to provide smooth check-in/out, accurate data collection, and courteous service at every patient touchpoint.

The role emphasizes throughput, confidentiality, HIPAA compliance, and a welcoming first impression. The successful candidate will schedule appointments, verify insurance during registration, collect copayments, and direct calls professionally while maintaining records in the medical system.