Patient Access Specialist - Fast, Friendly Scheduling

OrthoVirginia Inc; Manassas (VA); On-site; USD 24,796 - 38,572; Full time

Job summary

OrthoVirginia Inc. is seeking a Patient Access Coordinator - Clinical to handle incoming calls, verify information for visits, and relay accurate scheduling details to patients.

You will work within clinic teams to ensure smooth patient flow and timely responses, while upholding exceptional customer service standards. The role emphasizes collaboration with clinicians and administrative staff, maintaining knowledge of provider schedules, and adapting to system upgrades or changes in workflows to

Qualifications

• High School diploma or equivalency; applicable work experience may substitute.
• 1–3 years in call center, appointment scheduling, customer service, or medical office setting preferred.
• Strong customer service mindset and positive patient experience.

Responsibilities

• Answer calls promptly and deliver exceptional customer service.
• Clarify inquiries and determine appropriate next steps.
• Verify information prior to office visits when applicable.
• Maintain familiarity with clinic schedules and extensions to relay accurate information.
• Escalate issues that require immediate attention following workflows.
• Process Rx refills voicemails according to standard workflow.

Skills

Customer service

Communication skills

Teamwork

Healthcare knowledge

Call center experience

Scheduling

Education

High School diploma or equivalency

Job description

OrthoVirginia Inc. is seeking a Patient Access Coordinator - Clinical to handle incoming calls, verify information for visits, and relay accurate scheduling details to patients.

You will work within clinic teams to ensure smooth patient flow and timely responses, while upholding exceptional customer service standards. The role emphasizes collaboration with clinicians and administrative staff, maintaining knowledge of provider schedules, and adapting to system upgrades or changes in workflows to