Patient Access & Registration Coordinator

OrthoVirginia; Blacksburg (VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia in Blacksburg seeks a friendly Registration Coordinator to be the first point of contact for patients. You will welcome visitors, schedule appointments, verify insurance, collect copays, and maintain accurate demographic and medical information to keep clinics running smoothly.

You will collaborate with providers, clinical staff, and billing teams, using EMR systems and Microsoft Office to support daily operations while delivering outstanding customer service and protecting patient

Qualifications

• High school diploma or equivalent.
• Experience in customer service or medical office setting.
• Knowledge of insurance verification and patient registration processes.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and front office coordination.

Skills

Customer service

EMR systems

Microsoft Office

Communication skills

Organizational skills

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia in Blacksburg seeks a friendly Registration Coordinator to be the first point of contact for patients. You will welcome visitors, schedule appointments, verify insurance, collect copays, and maintain accurate demographic and medical information to keep clinics running smoothly.

You will collaborate with providers, clinical staff, and billing teams, using EMR systems and Microsoft Office to support daily operations while delivering outstanding customer service and protecting patient