Patient Access Coordinator

Jobtailor; Virginia (MN); On-site; USD 34,000 - 48,000; Full time

Job summary

Jobtailor is seeking a patient scheduling specialist to assist patients and referral sources with appointment coordination, handling a high volume of calls, and routing inquiries to the right resources. The ideal candidate has a High School diploma and 1–3 years in call center or medical office environments, with strong customer service skills.

Responsibilities include scheduling, data entry of demographics, insurance verification, and directing medical inquiries to appropriate resources, while

Qualifications

• High School diploma or equivalency required or preferred.
• 1–3 years of experience in a call center, appointment scheduling, customer service or medical office setting.
• Experience handling both inbound and outbound calls in a call center.
• Demonstrated customer service experience in a healthcare environment preferred.

Responsibilities

• Assist patients and referral sources with scheduling of appointments.
• Provide exceptional patient service by handling a high volume of incoming calls and routing appropriately.
• Clarify information needed by callers and determine the best action.
• Communicate effectively with physicians, patients and other professionals.
• Schedule patients' appointments per internal guidelines and physician protocols.
• Enter patients' demographics accurately into the system.
• Verify insurance information and confirm participation with plans.
• Direct patient calls regarding medical inquiries to appropriate resources.

Skills

Customer service

Call center experience

Appointment scheduling

Communication skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Assisting patients and referral sources with scheduling of appointments
• Providing exceptional patient service by answering, responding, and routing a high volume of incoming calls
• Clarifying information needed by the caller and determining the best course of action to meet the customer's needs
• Effectively communicating with physicians, patients, and other professionals
• Scheduling patients' appointments in accordance with internal guidelines and physician appointment scheduling protocols
• Collecting and entering patients' demographics in the system completely and accurately
• Verifying patients' insurance information and confirming that OrthoVirginia participates with their insurance plan
• Directing patient calls regarding medical inquiries to the appropriate resource

Requirements

• High School diploma or equivalency highly preferred
• 1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting
• Experience working in a call center, handling both inbound and outbound calls
• Demonstrated customer service experience
• Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred