Patient Access Specialist — Fast, Compassionate Registration

R1-Rc; Ottumwa (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Ottumwa, IA. You will be the first contact for patients, handling check-in, insurance details, and cost estimates while delivering compassionate service.

The position emphasizes teamwork with clinicians and revenue-cycle professionals, offering growth within a fast-paced healthcare environment and a competitive benefits package.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Maintain composure and professionalism in a fast-paced healthcare environment.
• Ability to multitask and prioritize with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced setting.
• Support timely access to care by minimizing delays in registration and answering questions clearly.
• Build trust with patients when they are ill, anxious, or overwhelmed.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Insurance verification

Medical registration

Front desk

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Ottumwa, IA. You will be the first contact for patients, handling check-in, insurance details, and cost estimates while delivering compassionate service.

The position emphasizes teamwork with clinicians and revenue-cycle professionals, offering growth within a fast-paced healthcare environment and a competitive benefits package.