Healthcare Access Specialist: Patient Registration

R1 RCM; Ottumwa (IA); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Growth opportunities

Résumé du poste

R1 RCM Inc. in Ottumwa, IA is seeking a Patient Access Customer Service Representative to work on-site at LifePoint Ottumwa Regional Medical Center. You will register patients, verify insurance, collect co-pays, and coordinate with care teams to ensure smooth patient flow.

This role emphasizes exceptional customer service, professionalism in a fast-paced environment, and the ability to multitask with high attention to detail. Training provided and a clear path for growth within R1 RCM.

Qualifications

• High School Diploma or GED.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsabilités

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Formation

High School Diploma or GED

Outils

Patient registration systems

Description du poste

R1 RCM Inc. in Ottumwa, IA is seeking a Patient Access Customer Service Representative to work on-site at LifePoint Ottumwa Regional Medical Center. You will register patients, verify insurance, collect co-pays, and coordinate with care teams to ensure smooth patient flow.

This role emphasizes exceptional customer service, professionalism in a fast-paced environment, and the ability to multitask with high attention to detail. Training provided and a clear path for growth within R1 RCM.