Patient Access Representative: Frontline Healthcare Service

R1 RCM, Inc.; Rutherfordton (NC); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

R1 RCM Inc. in Rutherford Regional Hospital is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. This frontline role supports registration, insurance verification, and efficient hospital operations.

You will work in a fast-paced environment, coordinating with care teams to deliver accurate information and a smooth patient experience, while maintaining empathy and professionalism across all interactions.

Formación

• Experience in healthcare customer service is a plus
• Strong communication and interpersonal skills required
• Ability to multitask and stay organized in a fast-paced setting
• Experience with patient access, medical registration, or insurance verification is a plus

Responsabilidades

• Provide exceptional customer service and assist patients with check-in across multiple computer systems
• Answer phones and collect accurate patient information quickly
• Support timely access to care by minimizing delays in registration and answering questions clearly
• Build trust with patients during moments of illness, anxiety, or confusion
• Navigate insurance plans and collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Conocimientos

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Insurance verification

Educación

High School Diploma or GED

Descripción del empleo

R1 RCM Inc. in Rutherford Regional Hospital is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. This frontline role supports registration, insurance verification, and efficient hospital operations.

You will work in a fast-paced environment, coordinating with care teams to deliver accurate information and a smooth patient experience, while maintaining empathy and professionalism across all interactions.