Patient Access Specialist - Evening/Weekend Shifts

Mercy; Troy (MO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, providing exceptional service and supporting the patient journey from scheduling to financial clearance.

The role requires high attention to detail, strong communication skills, and the ability to work across departments to ensure timely processing. It offers an on-site night-shift schedule and opportunities to contribute to Mercy's mission of compassionate care.

Qualifications

• Excellent verbal and written communication with telephone etiquette.
• Ability to build positive relationships with patients, physicians and staff.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines.
• Familiarity with computer systems and data entry.

Responsabilités

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, coordinate pre-certification and financial clearance.
• Ensure accurate patient data is recorded in the patient chart.
• Interact with insurance carriers, physicians and hospital staff to resolve questions.

Connaissances

Verbal communication

Written communication

Telephone etiquette

Interpersonal skills

Organizational skills

Attention to detail

Stress management

Computer proficiency

10-key calculator

Keyboard data entry

Formation

High school diploma

Description du poste

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, providing exceptional service and supporting the patient journey from scheduling to financial clearance.

The role requires high attention to detail, strong communication skills, and the ability to work across departments to ensure timely processing. It offers an on-site night-shift schedule and opportunities to contribute to Mercy's mission of compassionate care.