Patient Access Specialist – Evening/Weekend Shifts

Intuitive Health; Johns Island (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to welcome patients, register demographics and insurance, collect payments, and perform general clerical tasks in a fast-paced ambulatory care setting.

The role emphasizes accurate data entry, HIPAA compliance, and collaboration with clinical staff. Weekend/overnight shifts may be required; a high school diploma or GED is preferred, with prior healthcare customer service a plus.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Teamwork

Flexibility

Time management

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to welcome patients, register demographics and insurance, collect payments, and perform general clerical tasks in a fast-paced ambulatory care setting.

The role emphasizes accurate data entry, HIPAA compliance, and collaboration with clinical staff. Weekend/overnight shifts may be required; a high school diploma or GED is preferred, with prior healthcare customer service a plus.