Patient Access Specialist: EPIC Scheduling & Care Concierge

Paycom - ATS; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Variety Care is seeking a Patient Access Specialist in Oklahoma City to provide scheduling and assistance to patients across clinics. You will deliver excellent phone support, schedule appointments, and guide patients to the appropriate care resources while upholding privacy and clinic guidelines.

The role requires strong communication, data entry, and organizational skills, with experience using electronic medical records such as EPIC.

Qualifications

• High School Diploma or GED.
• Computer experience and data entry skills.
• Direct experience working with the public in customer service.
• Expert communication and listening skills.
• Experience handling confidential information.
• Strong organizational skills and ability to prioritize in a busy environment.
• Excellent communication with conflict resolution and empathy.

Responsibilities

• Provide excellent customer service and schedule patients based on needs.
• Demonstrate active listening and personalized, attentive service.
• Manage all incoming calls as first contact with a professional demeanor.
• Strive to meet or exceed Patient Access performance measures.
• Proficient in EPIC scheduling and Patient Access workflows for documentation.
• Use screening tools to assess patient acuity for appropriate services.
• Attend meetings and trainings for quality improvement and job performance.
• Collect accurate information from patients during calls.
• Follow HIPAA guidelines and privacy policies.

Skills

Communication

Data entry

Active listening

Organizational skills

Empathy

Conflict resolution

Education

High School Diploma or GED

Tools

EPIC (EMR) scheduling

Job description

Variety Care is seeking a Patient Access Specialist in Oklahoma City to provide scheduling and assistance to patients across clinics. You will deliver excellent phone support, schedule appointments, and guide patients to the appropriate care resources while upholding privacy and clinic guidelines.

The role requires strong communication, data entry, and organizational skills, with experience using electronic medical records such as EPIC.