Patient Access Specialist – First Contact & Scheduling

VARIETY CARE INC; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

VARIETY CARE INC is seeking a Specialist, Patient Access in Oklahoma City, to schedule appointments and help patients access Variety Care services. You will provide warm, professional service by phone, schedule visits, and connect patients to care teams.

The role requires a high school diploma, strong communication, and experience with confidential information. Proficiency with EPIC scheduling is preferred, and bilingual skills are a plus.

Qualifications

• High School Diploma or GED.
• Computer experience, data entry competency.
• Direct experience working with the public in customer service role in retail or phone.
• Expert communication-listening skills.
• Experience working with confidential information.
• Expert organizational skills - able to concentrate, and prioritize work in an active environment.
• Expert communication skills-ability to handle conflict, critical thinking and empathy-patient and customer service focused.

Responsibilities

• Provides excellent customer service and appropriate telephone etiquette at all times and schedules the patient based on their needs.
• Provides good verbal communication through active listening skills; personalized and attentive service and a caring and thoughtful attitude.
• Manages all incoming telephone calls and represents the VC health center as a first point of contact with a pleasant and professional demeanor.
• Strives to consistently meets and/or exceeds individual Patient Access performance measures.
• Proficient in EPIC (EMR) scheduling and Patient Access workflows to ensure appropriate documentation in patient communication, inbasket messaging, and patient data.
• Utilizes screening tools such as Symptom Screener to ensure patient acuity is assessed for the most appropriate service.
• Attends employee meetings and staff trainings to ensure continuous quality improvement in job performance.
• Obtains accurate and required information/documentation from patient at time of call.
• Utilizes Patient Access LEADS in coaching opportunities, job training, daily questions.
• Follows HIPAA guidelines and OCHS Privacy policy and procedure.
• Assures that office equipment is in good working order. Notifies appropriate staff members if problems arise.
• Able to handle patient/specialty complaints and seeks out manager assistance when needed.

Skills

Customer Service

Telephone Etiquette

Active Listening

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

EPIC (EMR) scheduling

Data entry

Job description

VARIETY CARE INC is seeking a Specialist, Patient Access in Oklahoma City, to schedule appointments and help patients access Variety Care services. You will provide warm, professional service by phone, schedule visits, and connect patients to care teams.

The role requires a high school diploma, strong communication, and experience with confidential information. Proficiency with EPIC scheduling is preferred, and bilingual skills are a plus.