Patient Access & Scheduling Specialist

Variety Care; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Variety Care in Oklahoma City is seeking a Specialist, Patient Access to be the first point of contact, scheduling appointments and guiding patients through access to services with friendly, professional service. You will work under the supervision of the Patient Access Supervisor, using EPIC EMR for scheduling and ensuring accurate documentation while protecting patient privacy.

The role requires strong communication, data entry and organizational skills, with a focus on delivering efficient,

Qualifications

• High School Diploma or GED required.
• Strong communication and listening skills are essential.
• Experience handling confidential information and delivering patient-centered service.
• Ability to prioritize tasks in a fast-paced environment.
• Familiarity with HIPAA guidelines and privacy policies.

Responsibilities

• Provide excellent customer service and scheduling support.
• Answer calls, greet patients, and schedule appointments per patient needs.
• Maintain professional demeanor as first point of contact for Variety Care.
• Meet or exceed individual performance metrics.
• Proficient in EPIC (EMR) scheduling and patient access workflows.
• Use screening tools to assess patient acuity for appropriate services.
• Participate in meetings and trainings for quality improvement.
• Obtain accurate information from patients during calls.
• Follow privacy policies and protect patient data.

Skills

Excellent communication

Active listening

Conflict resolution

Empathy

Data entry

Customer service

Organizational skills

Critical thinking

HIPAA compliance

Leadership

Education

High school diploma or GED

Tools

EPIC EMR scheduling

Symptom Screener

Patient Access LEADS

Data entry software

Job description

Variety Care in Oklahoma City is seeking a Specialist, Patient Access to be the first point of contact, scheduling appointments and guiding patients through access to services with friendly, professional service. You will work under the supervision of the Patient Access Supervisor, using EPIC EMR for scheduling and ensuring accurate documentation while protecting patient privacy.

The role requires strong communication, data entry and organizational skills, with a focus on delivering efficient,