Patient Access Specialist - EPIC & Scheduling

Puyallup Tribal Health Authority; Tacoma (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Meaningful Mission

Competitive Compensation

Supportive Team Culture

Cultural Enrichment

Stability & Impact

Job summary

Puyallup Tribal Health Authority in Tacoma, WA is hiring a Patient Access Representative to create a welcoming, efficient experience from the first contact. This on-site role handles front desk duties, registrations, scheduling, and insurance verification in a busy clinic setting.

The ideal candidate has at least two years of front desk experience, EPIC familiarity, and strong customer service skills. This full-time position offers scheduled hours, competitive pay, and benefits.

Qualifications

• HS Diploma or GED required.
• Two years front desk experience in a medical or dental setting.
• Hands-on EPIC experience with accuracy and independence.
• Proficiency in core Patient Access functions: scheduling, registration, patient check-in, eligibility, insurance verification, and EHR/PM systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Greet and assist patients and visitors with professionalism and warmth.
• Deliver outstanding customer service in a high-volume clinical environment.
• Manage patient registration and scheduling, ensuring accuracy and efficiency.
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information.
• Coordinate appointments and follow-ups, supporting smooth patient flow.
• Verify insurance and eligibility, including DSHS screening and demographic updates.
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence.
• Support clinic operations by collaborating across departments and providing coverage as needed.

Skills

Front desk

EPIC

Scheduling

Registration

Insurance verification

EHR

MS Office

Education

HS Diploma or GED

Tools

EPIC

Job description

Puyallup Tribal Health Authority in Tacoma, WA is hiring a Patient Access Representative to create a welcoming, efficient experience from the first contact. This on-site role handles front desk duties, registrations, scheduling, and insurance verification in a busy clinic setting.

The ideal candidate has at least two years of front desk experience, EPIC familiarity, and strong customer service skills. This full-time position offers scheduled hours, competitive pay, and benefits.