Patient Access & Front Desk Specialist

Duly Health and Care; Elmhurst (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Patient Service Representative to be the welcoming first point of contact for patients. You will check in/out patients, schedule appointments, collect copays, and manage referrals while maintaining accurate records in the EPIC system.

You will work with a collaborative team to improve patient access, reduce wait times, and deliver excellent customer service. The role requires strong communication skills and attention to detail.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.
• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conducts lobby checks to maintain cleanliness and patient comfort.
• Coordinates provider schedules to optimize appointment availability and access.
• Uses EPIC to update patient demographics, verify insurance, and generate forms.
• Collects copayments and service fees, issues receipts, and reconciles daily transactions.
• Answers a multi-line phone system, takes messages, routes inquiries, and schedules appointments.
• Communicates information about clinical personnel to patients and others.
• Assists with scheduling follow-up and specialist referrals.
• Participates in daily team huddles to share updates and improvements.
• Monitors patient wait times and communicates delays with empathy.

Job description

Duly Health and Care is seeking a Patient Service Representative to be the welcoming first point of contact for patients. You will check in/out patients, schedule appointments, collect copays, and manage referrals while maintaining accurate records in the EPIC system.

You will work with a collaborative team to improve patient access, reduce wait times, and deliver excellent customer service. The role requires strong communication skills and attention to detail.