Patient Access Specialist – Front Desk & EHR Support

Puyallup Tribal Health Authority; Cushman (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Meaningful Mission

Competitive Compensation

Supportive Team Culture

Cultural Enrichment

Stability & Impact

Job summary

Puyallup Tribal Health Authority in Tacoma, WA is seeking a full-time Patient Access Representative to ensure a welcoming, efficient patient experience from first contact. On-site schedule is Mon–Fri, 8:00 AM–5:00 PM with a hiring range of $21.52-$26.90 per hour.

You will manage registration, scheduling, insurance verification, and EHR updates, collaborating with departments to maintain smooth patient flow and high-quality care.

Qualifications

• HS Diploma or GED.
• At least two years of front desk experience in a medical or dental setting.
• Recent hands-on EPIC experience with strong accuracy and independence.
• Demonstrated proficiency in core Patient Access functions, including scheduling, registration, patient check-in, eligibility, insurance verification, and use of electronic health record/practice management systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth.
• Deliver outstanding customer service in a high-volume clinical environment.
• Manage patient registration and scheduling, ensuring accuracy and efficiency.
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information.
• Coordinate appointments and follow-ups, supporting smooth patient flow.
• Verify insurance and eligibility, including DSHS screening and demographic updates.
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence.
• Support clinic operations by collaborating across departments and providing coverage as needed.

Skills

Front desk experience

EPIC experience

Scheduling/registration

Microsoft Office

Attention to detail

Communication

Education

HS Diploma or GED

Tools

EPIC

Job description

Puyallup Tribal Health Authority in Tacoma, WA is seeking a full-time Patient Access Representative to ensure a welcoming, efficient patient experience from first contact. On-site schedule is Mon–Fri, 8:00 AM–5:00 PM with a hiring range of $21.52-$26.90 per hour.

You will manage registration, scheduling, insurance verification, and EHR updates, collaborating with departments to maintain smooth patient flow and high-quality care.