Patient Access Representative

PTHA; Tacoma (WA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Meaningful Mission

Competitive Compensation

Supportive Team Culture

Cultural Enrichment

Stability & Impact

Job summary

Puyallup Tribal Health Authority (PTHA) is seeking a Patient Access Representative to greet patients, register and schedule, and verify eligibility in a fast-paced, on-site setting in the Tacoma area.

You will maintain accurate EHR data, coordinate appointments, and support inter-department collaboration to ensure a smooth patient experience from arrival through visit completion.

Qualifications

• HS Diploma or GED required.
• At least two years of front desk experience in a medical/dental setting.
• Recent hands-on EPIC experience with accuracy and independence.
• Proficiency in core Patient Access functions: scheduling, registration, eligibility, insurance verification, and EHR use.
• Proficiency in Microsoft Office: Word, Excel, Outlook, Teams.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Greet and assist patients and visitors with professionalism and warmth.
• Deliver outstanding customer service in a high-volume clinical setting.
• Manage patient registration and scheduling with accuracy and efficiency.
• Maintain and update electronic health records.
• Coordinate appointments and follow-ups to optimize patient flow.
• Verify insurance eligibility and demographic information.
• Handle phones, data entry, scanning, and correspondence.
• Support clinic operations by collaborating across departments.

Skills

Front desk experience

EPIC experience

Core Patient Access functions

Microsoft Office

Attention to detail

Multitasking

Communication skills

Education

HS Diploma or GED

Tools

EPIC

Practice management systems

Job description

Description

Make a Difference at the Front Line of Care.

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM

Hiring Range: $21.52 - $26.90 per hour

Position Close Date: October 27, 2026

Be the face of an exceptional patient experience! As a Patient Access Representative at Puyallup Tribal Health Authority (PTHA), you play a critical role in creating a welcoming, efficient, and compassionate environment from the very first interaction.

As a Patient Access Representative in this fast-paced and dynamic setting, your ability to connect with patients, stay organized, and keep things running smoothly ensures every individual feels supported and valued from the moment they walk through the door.

What You’ll Do:

• Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
• Deliver outstanding customer service in a high-volume clinical environment
• Manage patient registration and scheduling, ensuring accuracy and efficiency
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
• Coordinate appointments and follow-ups, supporting smooth patient flow
• Verify insurance and eligibility, including DSHS screening and demographic updates
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
• Support clinic operations by collaborating across departments and providing coverage as needed

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

Perks of the Role:

• Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work
• Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you're looking to be part of a mission-driven organization dedicated to providing high-quality care, PTHA is the place to be! Your work will directly impact patient experiences and contribute to better health outcomes every day.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.

Requirements

• HS Diploma or GED
• At least two (2) years of front desk experience in a medical or dental setting
• Recent hands‑on EPIC experience with strong accuracy and independence.
• Demonstrated proficiency in core Patient Access functions, including scheduling, registration, patient check-in, eligibility, insurance verification, and use of electronic health record/practice management systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Strong attention to detail and ability to multitask in a face-paced environment
• Excellent communication and customer service skills