Patient Access Specialist: Elevate Care & Scheduling

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver exceptional service as the first point of contact in our clinics or call center. You will greet patients, verify demographics, collect payments, and support scheduling and registration tasks.

Responsibilities include coordinating appointments with nursing teams, handling referrals, arranging interpreter services, and guiding patients through forms and financial arrangements while adhering to policies.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Communication

Education

High school diploma or equivalent

Post-secondary education

Job description

Sanford Health is seeking a Patient Access Representative to deliver exceptional service as the first point of contact in our clinics or call center. You will greet patients, verify demographics, collect payments, and support scheduling and registration tasks.

Responsibilities include coordinating appointments with nursing teams, handling referrals, arranging interpreter services, and guiding patients through forms and financial arrangements while adhering to policies.