Patient Access Specialist: Elevate Care & Scheduling

Northwestern Memorial Hospital; Chicago (IL); Sur place; USD 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Annual incentive bonus

Paid time off

Résumé du poste

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to join our patient-centered team. You will schedule appointments, verify eligibility, and support patients and departments with a strong focus on service excellence.

The role requires high school diploma, 2–3 years of customer service or medical office experience, and proficient data entry with a 40 wpm typing speed. Collaboration across units, HIPAA compliance, and quality improvement are essential.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsabilités

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Connaissances

Customer service

Communication skills

Data entry / computer skills

Typing speed 40 wpm

Multitasking

English proficiency

Time management

Formation

High school diploma or equivalent

Outils

Epic

Description du poste

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to join our patient-centered team. You will schedule appointments, verify eligibility, and support patients and departments with a strong focus on service excellence.

The role requires high school diploma, 2–3 years of customer service or medical office experience, and proficient data entry with a 40 wpm typing speed. Collaboration across units, HIPAA compliance, and quality improvement are essential.