Patient Access Specialist: ED Registration & Scheduling

Ochsner Health; Slidell (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Slidell, LA welcomes patients and guests, assisting with scheduling, clinic registration, and hospital admission while ensuring accurate demographics and preserving patient privacy.

This role emphasizes helping patients with financial responsibilities, verifying insurance across payers, collecting co-pays and self-pay amounts, and delivering courteous service; strong data-entry and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• Experience in hospital/clinic registration or revenue cycle preferred.

Responsibilities

• Provide excellent customer service to patients, guests, and family.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Data entry

Communication

Windows apps

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows OS

Healthcare software

Job description

Ochsner Health in Slidell, LA welcomes patients and guests, assisting with scheduling, clinic registration, and hospital admission while ensuring accurate demographics and preserving patient privacy.

This role emphasizes helping patients with financial responsibilities, verifying insurance across payers, collecting co-pays and self-pay amounts, and delivering courteous service; strong data-entry and teamwork are essential.