Clinic Admissions & Scheduling Specialist

Ochsner Health; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana seeks a Patient Access / Registration Specialist to greet patients, schedule visits, and complete admissions. You will verify demographics and insurance, collect payments, and support multiple functions across patient and payer types while maintaining patient confidentiality.

Strong communication and data entry skills required; healthcare experience preferred. This role emphasizes accuracy, courteous service, and teamwork within a busy hospital setting; on-site work

Qualifications

• High school diploma or equivalent required.
• Preferred Associate’s degree.
• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) preferred.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Data entry

Verbal communication

Written communication

Windows

Interpersonal skills

Healthcare billing knowledge

Analytical thinking

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

Associate's degree

Tools

Windows applications

Job description

Ochsner Health in Louisiana seeks a Patient Access / Registration Specialist to greet patients, schedule visits, and complete admissions. You will verify demographics and insurance, collect payments, and support multiple functions across patient and payer types while maintaining patient confidentiality.

Strong communication and data entry skills required; healthcare experience preferred. This role emphasizes accuracy, courteous service, and teamwork within a busy hospital setting; on-site work