Patient Registration Specialist II

Mass General Brigham; Newton (MA); On-site; USD 27,552 - 38,572; Part time

Job summary

Mass General Brigham is seeking a part-time Patient Registration Clerk at Newton-Wellesley Hospital to provide accurate patient intake, verify insurance, and ensure compliant documentation. The role supports an onsite team, coordinates benefits, and assists with complex registrations while guiding junior staff.

Strong communication and confidentiality are essential. The position runs Monday–Friday, approximately 20 hours per week, with a daytime shift in a patient-facing environment.

Qualifications

• High School Diploma or Equivalent required.
• Experience in patient registration, customer service, or a related healthcare administrative role.
• Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Experience working with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
• Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Skills

Medical terminology

Insurance verification

EHR systems

Customer service

Communication skills

Education

High School Diploma or Equivalent

Tools

Registration software

Job description

Mass General Brigham is seeking a part-time Patient Registration Clerk at Newton-Wellesley Hospital to provide accurate patient intake, verify insurance, and ensure compliant documentation. The role supports an onsite team, coordinates benefits, and assists with complex registrations while guiding junior staff.

Strong communication and confidentiality are essential. The position runs Monday–Friday, approximately 20 hours per week, with a daytime shift in a patient-facing environment.