Patient Access Specialist – Day Shift (Onsite)

1012 Lehigh Valley Physician Group - Lehigh; Dickson City (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Dickson City is seeking a patient-facing administrative professional to coordinate a wide range of clerical duties within the orthopedic practice. You will be a key frontline contact contributing to a smooth patient experience.

Responsibilities include gathering information for registration, securing authorizations, scheduling and confirming appointments, processing billing and referrals, maintaining schedules, and supporting staff with training and

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Proficient computer skills and familiarity with EMR systems.
• Ability to safeguard confidential information.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains insurance authorizations and processes referrals.
• Schedules, confirms, and manages patient appointments and billing steps.
• Maintains patient scheduling flow and supports staff with training/communication.
• Handles outreach via phone and EMR messaging as needed.

Skills

Customer service

Adaptable

Confidentiality

Attention to detail

Patient portal education

Education

High School Diploma / GED

Tools

EMR workflows

Cash handling

Job description

Lehigh Valley Health Network in Dickson City is seeking a patient-facing administrative professional to coordinate a wide range of clerical duties within the orthopedic practice. You will be a key frontline contact contributing to a smooth patient experience.

Responsibilities include gathering information for registration, securing authorizations, scheduling and confirming appointments, processing billing and referrals, maintaining schedules, and supporting staff with training and