Patient Access Specialist - Day Shift, 40 hrs/wk

Swedish Hospital; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Swedish Hospital in Glenview, IL is seeking a Patient Access Representative I to handle patient registrations, scheduling, and insurance verification with accuracy and courtesy. This hourly, full-time role supports an efficient patient experience and high-quality care.

You will greet patients, collect demographics, enter data into the EHR, confirm appointments, verify insurance, and collaborate with billing to resolve coverage questions. Strong communication and attention to detail are essential.

Qualifications

• Associate's degree Health Administration required.
• Previous experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during the registration process.
• Collect and enter patient demographic and insurance information into the EHR.
• Schedule patient appointments and coordinate with clinical departments.
• Verify patient contact information and confirm appointment details.
• Verify insurance coverage and determine eligibility.
• Collaborate with insurance providers and billing to address coverage issues.
• Explain registration steps, financial responsibilities, and payment options to patients.
• Maintain clear communication to address patient questions and concerns.
• Review and verify registration data and insurance information for accuracy.
• Address discrepancies in patient access records and resolve issues with the team.
• Support a positive patient experience by minimizing wait times and providing exceptional service.

Skills

Customer service

Healthcare administration

Education

Associate's degree Health Administration

Tools

Patient registration systems

Scheduling systems

Job description

Swedish Hospital in Glenview, IL is seeking a Patient Access Representative I to handle patient registrations, scheduling, and insurance verification with accuracy and courtesy. This hourly, full-time role supports an efficient patient experience and high-quality care.

You will greet patients, collect demographics, enter data into the EHR, confirm appointments, verify insurance, and collaborate with billing to resolve coverage questions. Strong communication and attention to detail are essential.