Patient Access & Scheduling Pro

Northwestern Medicine group; Grayslake (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support the registration and scheduling processes, ensuring compassionate patient service and HIPAA-compliant handling of information. The role involves varying shifts between early morning and early evening, with potential Saturday rotation, and a focus on accurate data entry and cross-department coordination.

The position emphasizes teamwork, efficiency, and adherence to company policies, with opportunities for training and growth

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments and physicians offices to schedule and direct patients.
• Performs medical necessity checks as necessary for scheduled services.
• Completes out-of-pocket estimations as requested by patients.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses HIPAA-compliant processes to protect patient information.

Skills

Customer service

Medical office experience

Communication skills

Typing

English proficiency

Multitasking

Organizational skills

Time management

Analytical skills

Problem solving

Education

High School diploma

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support the registration and scheduling processes, ensuring compassionate patient service and HIPAA-compliant handling of information. The role involves varying shifts between early morning and early evening, with potential Saturday rotation, and a focus on accurate data entry and cross-department coordination.

The position emphasizes teamwork, efficiency, and adherence to company policies, with opportunities for training and growth