Patient Access Representative I- Days

NorthShore University HealthSystem; Glenview (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

NorthShore University HealthSystem in Glenview, IL is hiring a Patient Access Representative I - Days. You will be responsible for efficient patient registrations, scheduling appointments, and verifying insurance coverage to support high-quality care.

The role offers a full-time schedule (40 hours/week), with typical hours Monday–Friday 8:00 am–4:30 pm. Strong customer service and system skills are essential to ensure a smooth patient experience.

Qualifications

• Associate's degree in Health Administration required.
• Previous experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during registration in a courteous and professional manner.
• Enter patient demographic and insurance information into the EHR accurately.
• Schedule patient appointments and coordinate with departments to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify insurance coverage and eligibility for accurate billing.
• Collaborate with insurance providers and billing teams on issues.
• Provide information about registration, scheduling, financial responsibilities, and payment options.
• Communicate clearly with patients to address questions and concerns.
• Review and verify patient data for accuracy.
• Address discrepancies in access records and resolve with the team.
• Promote a positive experience by minimizing wait times and ensuring a welcoming environment.
• Help patients feel comfortable and informed throughout registration and scheduling.

Skills

Patient registration systems

Scheduling systems experience

Education

Associate's degree Health Administration

Job description

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Access Representative I - Days
• Location: Glenbrook, IL
• Full Time: 40 hours per week
• Hours: Monday-Friday, 8:00-4:30pm
• Required Travel: No

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associate's degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.