Patient Access Representative I- Days

Swedish Hospital; United States; Vor Ort; USD 28.000 - 41.000; Vollzeit

Zusammenfassung

Swedish Hospital in Glenview, IL is seeking a Patient Access Representative I to handle patient registrations, scheduling, and insurance verification with accuracy and courtesy. This hourly, full-time role supports an efficient patient experience and high-quality care.

You will greet patients, collect demographics, enter data into the EHR, confirm appointments, verify insurance, and collaborate with billing to resolve coverage questions. Strong communication and attention to detail are essential.

Qualifikationen

• Associate's degree Health Administration required.
• Previous experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Aufgaben

• Greet and assist patients during the registration process.
• Collect and enter patient demographic and insurance information into the EHR.
• Schedule patient appointments and coordinate with clinical departments.
• Verify patient contact information and confirm appointment details.
• Verify insurance coverage and determine eligibility.
• Collaborate with insurance providers and billing to address coverage issues.
• Explain registration steps, financial responsibilities, and payment options to patients.
• Maintain clear communication to address patient questions and concerns.
• Review and verify registration data and insurance information for accuracy.
• Address discrepancies in patient access records and resolve issues with the team.
• Support a positive patient experience by minimizing wait times and providing exceptional service.

Kenntnisse

Customer service

Healthcare administration

Ausbildung

Associate's degree Health Administration

Tools

Patient registration systems

Scheduling systems

Jobbeschreibung

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Access Representative I - Days
• Location: Glenbrook, IL
• Full Time: 40 hours per week
• Hours: Monday-Friday, 8:00-4:30pm
• Required Travel: No

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associate's degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred.
• Experience using patient registration and scheduling systems.