Patient Access Representative I- Days

Endeavor Health; Glenview (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Endeavor Health is seeking a Patient Access Representative I for the Glenview, IL area. The role focuses on efficient patient registrations, scheduling, and insurance verification to support high-quality care.

You will interact with patients, collect demographics, and ensure accurate data entry in our scheduling and EHR systems. Ideal candidates will have an Associate's degree in Health Administration and experience with patient access processes.

Qualifications

• Associate's degree in Health Administration required.
• Experience in patient access or health care administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients at the registration process.
• Enter patient demographics and insurance information into the EHR.
• Schedule patient appointments across departments.
• Verify patient contact details and appointment specifics.
• Check insurance coverage and eligibility for patients.
• Collaborate with billing to resolve insurance issues.
• Explain registration, scheduling, and financial responsibilities to patients.
• Communicate clearly to address patient questions and concerns.
• Review registration data for accuracy and completeness.
• Resolve discrepancies in patient access records with the team.
• Promote a welcoming, efficient patient experience by minimizing wait times.

Skills

Customer service

Communication

Education

Associate's degree Health Administration

Tools

EHR systems

Scheduling software

Job description

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: Patient Access Representative I - Days Location: Glenbrook, IL Full Time: 40 hours per week Hours: Monday-Friday, 8:00-4:30pm Required Travel: No

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associate's degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred.
• Experience using patient registration and scheduling systems.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.