Patient Access Specialist - Compassionate Scheduling

completehealthcareerexternal; Birmingham (AL); On-site; USD 23,000 - 26,000; Full time

Job summary

Complete Health in Birmingham, AL is seeking a Patient Access Representative who handles high-volume calls, schedules consultations, and verifies insurance in EMR systems. The role requires compassion, professionalism, and reliability.

Responsibilities include collecting insurance information, entering data into EMR (Athena preferred), outbound calls for scheduling, and assisting team while upholding HIPAA privacy and patient-first service.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of healthcare scheduling experience preferred.
• Familiarity with EMR systems, Athena EMR is a plus.

Responsibilities

• Schedule patient appointments for consultations, evaluations, and treatments; handle follow-ups or re-evaluations.
• Collect and verify patient insurance information for insurance verification.
• Enter data into EMR and maintain data accuracy and integrity.
• Answer or return calls promptly to confirm or arrange appointments.
• Provide support to department colleagues and respond to patient inquiries about appointments, referrals, billing and other services.

Skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Professional conduct

Education

High School Diploma

Tools

Athena EMR

Job description

Complete Health in Birmingham, AL is seeking a Patient Access Representative who handles high-volume calls, schedules consultations, and verifies insurance in EMR systems. The role requires compassion, professionalism, and reliability.

Responsibilities include collecting insurance information, entering data into EMR (Athena preferred), outbound calls for scheduling, and assisting team while upholding HIPAA privacy and patient-first service.