Patient Access & Scheduling Specialist

Huntsville Hospital; Decatur (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Huntsville Hospital in Decatur, AL, is seeking an organized Front Office Coordinator to schedule patient visits, tests and procedures, enter demographic and insurance data, and support physicians and staff with clerical tasks.

You will greet patients, verify information, process payments and deposits, manage schedules, and maintain patient confidentiality while providing courteous service in a busy medical office environment.

Qualifications

• Education: High school graduate or GED.
• Experience: Prefer one year work experience in a medical office.
• Knowledge of medical terminology desirable.
• Word processing and computer experience desirable.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Responsible for excellence in customer service and ensuring patient needs are met.
• Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
• Adheres to office scheduling policies and makes and cancels appointments.
• Logs all no shows/cancelled appointments and calls patients to reschedule as needed.
• Verifies insurance for procedures and makes referrals as needed.
• Enters and updates patient information in the computer system.
• Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
• Checks out patients, collects co-pays and payments, and completes end of day deposits.
• Manages and maintains physician and clinic schedules and updates office schedule.
• Maintains patient confidentiality.
• Creates referrals in the scheduling system in a timely manner.

Skills

Customer service

Communication

Computer literacy

Medical terminology

Education

High school diploma or GED

Tools

Office software

Phone system

Job description

Huntsville Hospital in Decatur, AL, is seeking an organized Front Office Coordinator to schedule patient visits, tests and procedures, enter demographic and insurance data, and support physicians and staff with clerical tasks.

You will greet patients, verify information, process payments and deposits, manage schedules, and maintain patient confidentiality while providing courteous service in a busy medical office environment.