Patient Access & Call Center Specialist

Christ-Health-Center-Inc; Birmingham (AL); On-site; USD 33,000 - 42,000; Full time

Job summary

Christ Health Center in Birmingham, Alabama is seeking a compassionate Call Center Representative to be the first point of contact for patients, route calls, take messages, and schedule appointments by phone.

The ideal candidate will have excellent verbal communication, strong data entry skills, proficiency with Microsoft Office, and the ability to work accurately under pressure while maintaining patient confidentiality.

Qualifications

• Requires High School Diploma or equivalent.
• 1-2 years in administrative experience.
• Bi-Lingual in Spanish is preferred.

Responsibilities

• Answers incoming calls and routes to voicemail or appropriate party.
• Schedules patient appointments over the phone.
• Maintains and updates patient demographics.
• Assists with patient registration and patient checkout as needed.
• Takes messages and performs related clerical duties.

Skills

Verbal communication

Active listening

Typing

Data entry

Microsoft Office proficiency

Bilingual Spanish preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Christ Health Center in Birmingham, Alabama is seeking a compassionate Call Center Representative to be the first point of contact for patients, route calls, take messages, and schedule appointments by phone.

The ideal candidate will have excellent verbal communication, strong data entry skills, proficiency with Microsoft Office, and the ability to work accurately under pressure while maintaining patient confidentiality.